They hired a photographer to take a family portrait but got nightmare fuel instead
It is important that you always read the reviews when booking a service online. After all, you never know if the person may be misrepresenting their skills, or could be looking to scam you. This person did not do their research properly and had to pay for it later.
Their family picture turned out so bad that they were borderline creepy. The contrast between those blank inhuman faces and their real bodies is seriously unsettling. The photographer did not only misrepresent their skills but also did not make any attempt to correct their mistakes. That is not how a professional should act.